Water Pollution Hotline

Water pollution incidents

There is a hotline for urgent water pollution incidents. Members of the public are asked to call the following telephone number if they become aware of such an incident

                                                                      Tel: 0800 80 70 60

This service must be used to report all urgent water pollution incidents.

During office hours your call will be connected to our headquarters in Lisburn. Outside normal hours, calls are diverted to the Environment Agency where details of your call will be logged and then passed to the Duty Emergency Pollution Officer in Northern Ireland.

Online reporting service

If you would like to report a pollution incident that does not require immediate attention you can email us here Emergency-Pollution@doeni.gov.uk

Please note this method of reporting is only checked during working hours.

Please include the following in your correspondence:

• the exact location of the pollution incident,
• the nature of the pollution
• your name
• your address
• a contact telephone number.

Then press the send button. We will investigate the incident as soon as possible.

To report problems to other agencies

If you have a problem with burst watermains, blocked sewers, or your drinking water, contact NI Water on Waterline: 0845 744 0088.

If you want to report flooding of an overflowing river or watercourse, contact the Department of Agriculture and Rural Development (DARD) Rivers Agency on the following numbers:

Greater Belfast Tel:028 9260 6100 Omagh Office Tel:028 8225 4900

Fermanagh Office Tel:028 6638 8529 Coleraine Office Tel:028 7034 2357

Lisburn Office Tel:028 9260 6100 Armagh Office Tel:028 3839 9111

If you would like to report a flooded roadway/footway or blocked road gullies, contact DRD Roads Service on the following numbers:

Eastern Division Tel: 028 9025 3000 Northern Division Tel: 028 7035 3202

Southern Division Tel: 028 3752 9500 Western Division Tel: 028 8225 4600